When is my rent due?
Rent is due on the 1st day of each month, and by the 5th day of each month.
Can I pay my rent online?
Yes, you can pay rent online by clicking on the "Residents" tab, then selecting "Pay Rent" from the dropdown. If you have not already set up on online portal account, it is very easy to do so! If you would like help, please contact our office and we would be more than happy to set one up for you, or to help you though the process.
How can I renew my lease?
After you have received your Renewal Offer Letter, you can renew your lease online through your Resident Portal Account, or you can stop by the office to sign in person, or we can print a copy and have it delivered to your apartment home to be signed and returned.
What do I do if I have a maintenance emergency after the office is closed?
Please call (425) 775-0066, where our answering service will dispatch the Maintenance Technician on-call to assist you with the problem. **NOTE** It is important that you do not call any other phone number listed online, as those phone numbers will not route you to the answering service. It is also important to listen to the full greeting/message for specific information on how to get to a representative for a maintenance emergency.
What is considered a maintenance emergency?
**NOTE** If you have a life threatening emergency, call 911. Otherwise, maintenance emergencies consist of: WATER: If there is water coming from your ceiling, walls, floor, or from a broken appliance. If your sink has a small leak, please place a bowl or catch pan under the drip/leak and submit a standard service request. FIRE: If there is an actual fire, call 911 first, then call (425) 775-0066 to reach the answering service to dispatch maintenance. WELLNESS CHECK: If family, friends or a close neighbor has not had contact with a resident and is concerned about their well-being, then we can do a courtesy check on them. CLOGGED TOILET: If you have only one bathroom in your apartment home, please contact the answering service, otherwise please submit a standard service request. APARTMENT LOCK OUT: Lost or forgot your key? We can let you in after hours at no charge for the first occurrence. NO ELECTRICITY: If you have no power in your apartment home (unrelated to PUD electric billing), or if your refrigerator or water heater are not getting electricity, please contact the answering service. WATER HEATER: If you water heater is leaking or if you do not have hot water, please contact the answering service.
What time are the Cabana amenities and pool open?
All of the Cabana amenities are open Monday-Sunday from 9:00am-10:00pm. The outdoor heated pool is open seasonally, and typically from the end of May through the end of September, unless the warm weather lasts longer. Access to the amenities and pool on Sundays does require use of your Cabana key for entry.
How many guests can I bring to the pool and Cabana amenities?
Each apartment home is allowed up to 2 guests, with the leaseholder present at all times.
What time of day can I put my trash and recycling out for collection?
Securely tied trash bags and recycling bags can be placed on the plastic mat outside your front door after 7:00pm and before 7:00am.
Where can I dispose of unwanted furniture, electronic devices, barbeques, etc.?
Often times organizations such as Goodwill, Volunteers of America, and PC Recycle will accept various items. You can visit each of their websites for further details on this. www.amazinggoodwill.com/donating/donor-guidelines www.voaww.org www.pcrecycle.net
Where can my guests park?
Guests are welcome to park in any uncovered parking stalls while visiting you.
Are there any resident functions?
Absolutely! Each month we will advertise our Resident Appreciation Day with all of the details on when, where, and what to expect. It's a great way to get to know your neighbors, enjoy free food and refreshments, interact with our team staff, and just have a great time! Make sure to check your email, flyers at the mailbox kiosks, and in the office.